SUPPORT
How can we help?
BedsideLingo helps clinicians learn and practise useful phrases in their patients’ languages. If something isn’t working, or a phrase looks wrong, we’d like to hear from you.
Contact us
Email us and we’ll get back to you as soon as we can.
It helps to include your device model, your iOS version, and the phrase or screen you mean.
Common questions
Do I need an account?
No. BedsideLingo works without an account or sign-in.
Does the app work offline?
Yes. The phrases and recordings are included in the app, so you can use it without a connection.
Where is my progress saved?
Your progress, phrase choices, favourites, notes and settings are saved only on your device. We can’t see them, and we can’t restore them for you.
How do I back up my progress or move it to a new phone?
In the app, open Settings and choose Export progress. This saves a backup file that you keep. On your new phone, open Settings and choose Import progress, then pick that file. Importing replaces the progress on that device, so export a backup first if it has progress you want to keep.
What happens if I delete the app?
Deleting the app removes your progress from that device. Export a backup first if you want to keep it.
A phrase or translation looks wrong. How do I tell you?
While practising, open the More menu on the card and choose Report a problem. Reports are saved on your device and are not sent automatically. To send them to us, go to Settings, choose Download reports, and email the file to us. You can also just email us the phrase.
Audio isn’t playing or the app isn’t saving. What should I do?
Open Settings, go to Troubleshooting, and choose Download error log. Email the file to us with a short description of what happened. The log contains recent technical error details only, not your progress or notes.